08 Feb Recertified to AS/NZS 4801 Safety & ISO 9001 Quality!
We would like to congratulate all of our staff in achieving our recertification to AS/NZS 4801 Safety and ISO 9001 Quality again this year, and again being recertified with no nonconformances, an amazing result for everyone involved!
We originally received our certification back in 2010 and each year we have achieved more and more, growing our business and our quality and safety systems in tandem to guarantee customer satisfaction and superior safety for all of our clients.
What do you get from us that is different from other providers?
“In a nutshell, our customers get peace of mind, that in doing business with us we will provide, supply and deliver what the customer wants, and look at doing it better than the last time”
Just a couple of key areas that we focus on:
- Improvement of customer satisfaction– One of the quality management principles that are the foundation of the ISO 9001 requirements is to improve customer satisfaction by planning for and striving to meet and exceed customer requirements. One of the key pillars that we base our business on; strong and collaborative business partnerships with our customers.
- Improve our evidence for decision making– A second quality management principle of ISO 9001 is the need to use evidence-based decision making. By driving our decisions based on the evidence, rather than on “gut feelings,” we can be more focused on applying resources to the areas that will improve efficiencies and increase cost savings with less trial and error to find the right decision. In addition, by monitoring the process we are improving, we will be able to see how much improvement has happened based on the data.
- Create a continual improvement culture– Continual improvement is a third quality management principle of ISO 9001. By adopting this culture to improve our processes and organisational output, we find efficiencies and cost savings, including the use of systematic processes when problems occur in order to reduce the impact of the problem and increase the speed of recovery. By making this continual, improving year after year, we can see continuing benefits that flow onto our customers and our business.
- Engagement of our employees– Employees who are involved in the improvements of the processes they work with are happier and more engaged employees. Who better than the people working on the process to best identify the areas that need improvement, and to help to test and advance these improvements when they are implemented? Engaged employees are more productive and will help our company better improve and save, especially when they understand how the quality of the process depends on them, we see this flow onto our customers
Our independent certifications, accredited by Jas-Anz, mean a lot to us. We invest both time and money into these systems, but in saying that, the benefit of them is enormous and has transformed our business into a shining example of quality, integrity and professionalism.